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ACE Insurance Japan
ACE 24-hour English Assistance Service
ACE HELP LINE is available to all automobile insurance policyholders.
This telephone service provides English-speaking operators to assist you in filing an accident claim 24 hours 7 days a week (including holidays).
This is the first 24-hour English assistance service in the non-life insurance industry, and it is toll-free from anywhere in Japan.
ROADSIDE SERVICES
Free Roadside Repair Service
When your insured automobile cannot be driven, temporary repair services may be given at free of charge.
Emergency Towing Service
If your insured automobile cannot be driven, we will arrange the automobile to be towed to the nearest auto repair shop.
Emergency Fuel Support Service
When your automobile runs out of gas, we will deliver 10 liters of gasoline to you at free of charge.
Long Distance Trouble Support Service
When your insured automobile cannot be driven 100km or more in radius from your home, ACE will pay for various incidental expenses.
Trouble Assistance Service
To settle the trouble on your automobile, our professional staff will give you appropriate advice over the telephone.
Drive Planning & Traffic Information Service
ACE will make a custom-order drive plan and also give you traffic information.
Emergency Message-Forwarding Service
In case of an automobile emergency, we will forward your message to your family or company.
