Basic Policy Regarding Personal Information

We officially announce how to handle personal information based on our “Basic Regulations for Personal Information Protection Policy”. Please carefully read “Handling Personal Information” before agreeing to provide your personal information and using our services.

1. The Purpose of Gathering Personal Information

• (1) Personal Information that We Obtain

  • Personal information will be used to collect, offer, control, introduce, send supplemental information documents, answer questions, and send documents for the following products and services:

    • 1. General Insurance Agency Operations
    • 2. Life Insurance Agency Operations
    • 3. Mutual-Aid Program Agency Operations
    • 4.Credit and Rent Reimbursement Service for Real Estate Lease Contracts
         (Identity Verification Operations/Credit Operation which includes En Route Credit)
    • 5. Cash Loan Agency Operations
         (Identity Verification Operations/Credit Operation which includes En Route Credit)
    • 6. Collection Agency Operations
    • 7. Services related to the above items
• (2) Personal Information that was entrusted to us by other companies

  • Personal information will be used to collect, offer, control, introduce, send supplemental information documents, answer questions, and send documents for the following products and services:

    • 1.General Insurance Agency Operations
    • 2. Life Insurance Agency Operations
    • 3. Mutual-Aid Program Agency Operations
    • 4.Credit and Rent Reimbursement Service for Real Estate Lease Contracts
         (Identity Verification Operations/Credit Operation which includes En Route Credit)
    • 5. Cash Loan Agency Operations
         (Identity Verification Operations/Credit Operation which includes En Route Credit)
    • 6. Collection Agency Operations
    • 7. Services related to the above items
• (3) Purpose of Gathering Personal Information of Board Members and Employees of Business Partners
  • 1. For necessary communication of business and operations
  • 2. To manage business partner’s operations, payments and bill processing
  • 3. For the guidance of business with Relo group companies
• (4) Purpose of Gathering Personal Information of the Board Members and the Employees of Our Company
  • 1. For effective posting and other human resource control, salary payments and other labor management
  • 2. Creating notifications, reports, and documents based on laws and regulations
  • 3. For benefit packages and safety and health management
  • 4. For education and OJT
  • 5. For emergency communications
• (5) Purpose of Gathering Information for Recruitment Operations
  • 1. To send information supplements and communication to applicants
  • 2. To manage recruitment operations

2. Shared Usage

• We share personal information as stated below.
  [1] Personal Information that is Shared with Relo Group Companies
  • (1) Personal Information Items that are Shared
  • 1. Affiliation (companies, groups, departments etc), appointments
  • 2. Names, addresses, TEL/FAX numbers, email addresses
  • (2) Purpose of Using Shared Information
  • 1. To guide business with Relo group companies
  • 2. To manage recruitment operations
  • (3) The Title of the Official Responsible for Managing Personal Information
  • 1. Relo Holdings, Inc.
  • 2. Relocation Japan, Ltd.
  • 3. Relocation International, Inc.
  • 4. Relo Create, Ltd.
  • 5. Relo Estate, Ltd.
  • 6. Relo-X Communications, Ltd.
  • 7. Relo Vacation, Ltd.
  • 8. Redac, Inc
  • 9. Relo Insurance, Inc
  • (4) How to Obtain Personal Information
  • Obtaining it directly through introductions by exchanging business cards and email, etc.
    Obtaining it directly through application forms and Internet application forms
    Obtaining it through recruitment
• [2] Personal Information that is Shared with Relocation International, Ltd.
  • (1) Personal Information Items that are Shared
  • 1. Name, birthday, phone number, address, company name, work phone number, annual income, service years and identity verification of the residential applicant and guarantor
  • 2. Name, adress, phone number, birthday and insurance fee of the residential applidcant
  • (2) Purpose of Shared Use
  • 1. Audit to move in
  • 2. To join the leased house insurance
  • (3) The Title of the Official Responsible for Managing Personal Information
  • 1. Relocation International, Ltd.
  • (4) How to Obtain Personal Information
  • 1. Obtaining it directly from application forms
• [3] Personal Information that is Shared with Relo-X Communications, Ltd.
  • (1) Items of Personal Information that are Shared
  • 1. Name of applicant, Relo club membership no., account number
  • (2) Purpose of Shared Use
  • 1. To confirm the applicant’s identity
  • (3) The Title of the Official Responsible for Managing Personal Information
  • 1. Relo-X Communications, Ltd.
  • (4) How to Obtain Personal Information
  • 1. Obtaining it directly from application forms

3. Providing Personal Information to Third Parties

• 　The following are situations that we provide personal information to third parties relating to our products and service operations:
  (1) Purpose

  • Personal Information will be used to collect, offer, manage, introduce, send supplemental information documents, answer questions, and send documents for the following products or services.

    • 1. General Insurance Agency Operations
    • 2. Life Insurance Agency Operations
    • 3. Mutual-Aid Program Agency Operations
    • 4. Credit and Rent Reimbursement Service for Real Estate Lease Contracts
    • 5. Cash Loan Agency Operations
    • 6. Collection Agency Operations
    • 7. Services related to the above items
• (2) Personal Information that is Furbished
  • Name, sex, age, address, family, company name, work address, phone number or email address, passport number
• (3) How to Furbish Information
  • In writing, telephone, FAX, email
• (4) Recipient
  • Real estate companies, insurance companies, construction companies, consulting companies, insurance agencies

4. Entrustment of Personal Information

• There are occasions that we entrust handling of personal information for our services with our business partners for the purpose of delivery of supplemental information.

5. Our Web Site

• (1) Firewall and Secure Sockets Layer (SSL)

  • On our Web site, we use SSL data encryption to encrypt your data on the page that you input it on.
       We have also implemented a firewall to protect your personal information.However, please note that we cannot guarantee total protection of your data.

• (2) Cookies

  • On some pages of our Web site we use cookies to identify our customers’ computers. However, we don’t use cookies to gather private information.
       Your browser settings may not accept cookies or you may receive a warning message. In that case, you may not be able to use certain parts of our Web sites.

6. Enquiries Regarding Personal Information

• We promptly respond to customers, once they have verified their identity, who do not wish to entrust their personal information with us for various services, or that request to not to disclose information to third parties, stoppage and elimination of removal, usage, additions and corrections of notice, disclosure, and content.
  　Providing us with your personal information is optional. However, please note that there are cases for some services in which you must provide certain personal information to use that service.

Personal Information Protection Consultation Center