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ACE Insurance Japan (FAMILY USE AUTOMOBILE POLICY)

Ace 24-hour English Assistance

ACE HELP LINE is available to all automobile insurance policyholders.
This telephone service provides assistance by English-speaking
operators for filing a car accident claim 24 hours 7 days a week
(including holidays).
This is the first 24-hour English assistance service in Japanease
non-life insurance industry, and it is toll-free from anywhere in Japan.

Roadside Services

Those who purchased Bodily Injury Indemnification coverage, the following road services are available free of charge.

  • Roadside Repair Service
    If your insured car becomes disabled, ACE will provide a temporary repair service.
  • Emergency Fuel Support Service
    In case that your insured car runs out of gas, 10 liters gasoline will be delivered to you.
  • Troubleshooting Service
    To solve your car’s problems, ACE’s professional staff will give you proper advice over the phone.
  • Emergency Message Forwarding Service
    In case of your insured car emergency, ACE will forward your message to your family or company.
  • Emergency Towing Service
    If your insured car becomes disabled, ACE will provide a towing service to the nearest auto repair shop etc. Free of charge up to 50 km.
  • Long Distance Trouble Support Service
    If your insured car becomes disabled 100km or more away from your home, ACE will pay for various incidental expenses.
  • Drive Planning & Traffic Information Service
    Upon request, ACE will make a custom-order drive plan and also give you traffic information.

Insurance Inquiry Call Toll Free

0120-288-467

09:00 to 17:00 except Saturdays, Sundays and Japanese national holidays

L1210248

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